Strategic Plan: Launch of the First AFAI Digital Center (ADC) – Berlin 2026

Vision

The AFAI Digital Center (ADC) is set to become the first physical hub for barrier-free digital assistance – a place where AI meets humanity to empower individuals with bureaucracy-related challenges. It will serve as the prototype for a scalable, global network of centers built around AFAI’s five-pillar system and inclusive mission.

Strategic Objectives

1. Establish the first operational ADC in Berlin by Q2 2026.

2. Demonstrate a profitable, socially impactful service model based on the automation of bureaucratic processes.

3. Create a flagship space that combines AI-powered interaction with human accessibility support.

4. Position AFAI as a daily utility for individuals, families, and businesses in need of affordable, barrier-free paperwork assistance.

5. Collect data and insights to optimize operations and replicate the model across Germany, Europe, and globally.

Core Functions of the Berlin ADC

• Walk-in access to the AFAI system (voice and touchscreen interface)

• Assistance with over 1,000 types of applications, contracts, and funding forms

• Real-time contract reviews and optimization tips

• Live insurance and funding recommendations powered by AI and commission-based business model

• Physical and digital document scanning & printing

• Human assistants on-site for additional guidance or accessibility support

• Private video booths for remote consultation with experts or caseworkers

• Secure back-end for instant submission to authorities and institutions

• Access for seniors, disabled individuals, migrants, students, and low-income clients

Target Groups in Berlin

• People with disabilities or chronic illness

• Seniors and nursing care recipients

• Migrants and refugees

• Low-income families and unemployed individuals

• Small businesses and freelancers

• Cooperating institutions (NGOs, job centers, insurance providers)

Revenue Model (5 Pillars Active On-Site)

1. Application Assistance (€1.00 per form)

2. Funding Services (€1.00 + 1.5–3.0% of approved funding volume)

3. Insurance Advisory (6%–9% commission on PKV, 3%–5% on disability, etc.)

4. Contract Checks (€10.00 per check)

5. Contract Mediation (Mobile, Energy) (€75–125 per successful contract)

Estimated monthly revenue (conservative):
€35,000–€60,000 with 1,200–2,000 monthly customers

Operational Strategy

• Location: Centrally located, barrier-free space in Berlin (preferably near public transit and social service hubs)

• Opening Hours: Monday to Saturday, 9:00–18:00

• Staffing:

  • 2 accessibility coaches

  • 1 administrative lead

  • 1 AI operations manager

  • 2 part-time legal/insurance advisors

• Technology:

  • 6 AFAI stations (touchscreen + voice input)

  • Print & scan integration

  • Live connection to AFAI backend & customer profiles

Marketing & Awareness

• Partnerships with disability associations, care providers, housing agencies, and local NGOs

• Hotspot education booths in shopping centers and government offices (pre-launch phase)

• Local media campaign (radio, online, flyers, newspapers)

• Free first consultation offer for new users

• Referral bonus system for customer acquisition

• Video testimonials from first ADC users

Expansion Potential

The Berlin ADC will serve as a blueprint for scaling the model to other major cities. Each location will benefit from:

• Shared backend infrastructure

• Centralized training for local staff

• Unified branding and operational standards

• Automated performance tracking and AI learning loops

Goal: Open 10 ADCs across Germany by the end of 2027 and scale across the EU by 2028.