Shipping Policy - (Versandrichtlinie)

1. General Information

Royalisimo – AFAI provides primarily digital services.
However, if physical products (e.g., devices, documents) are shipped, the following conditions apply.

2. Shipping Regions

We currently ship within Germany and to selected countries within the European Union.
International shipping beyond the EU is available upon request and subject to additional conditions.

3. Shipping Costs

Shipping within Germany:

Standard Shipping: €5.90
Free shipping for orders over €150.00

Shipping to other EU countries:

Standard Shipping: €14.90
Free shipping for orders over €250.00

Shipping costs are clearly communicated before order completion.

4. Delivery Times

Estimated delivery times:

Germany: 3–5 business days
EU countries: 5–10 business days

Delivery times may vary depending on product availability and destination.
You will receive a tracking number as soon as your order is dispatched.

5. Shipping Methods

Orders are shipped via reputable courier services (e.g., DHL, UPS, DPD) with tracking and, if necessary, insurance.

6. Digital Products

Services and digital products (such as downloads, AI services, licenses) are delivered exclusively electronically.
There are no shipping costs or physical deliveries for purely digital services.

7. Customs and Import Duties

For deliveries outside Germany, customs duties, taxes, or other charges may apply.
These costs are the responsibility of the customer and are not included in the product price or shipping charges.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Royalisimo is not liable for delivery failures due to incorrect or incomplete addresses.

9. Damages During Transport

If your order arrives visibly damaged, please immediately notify the courier and document the damage.
Then contact us at orhan366@gmail.com to arrange a quick resolution.

10. Contact

For any questions regarding shipping, please contact:

Royalisimo – AFAI
Orhan Ayhan (Founder & CEO)
Email: orhan366@gmail.com
Website: www.royalisimo.com

Reliable. Fast. Transparent.
Because your success deserves smooth logistics.